Follow these suggestions to troubleshoot ShareGate database issues or post-installation errors
Update to the Latest Version
Ensure that you are running the latest version of ShareGate. Updates contain bug fixes and other improvements that can resolve the issue.
Restart ShareGate Migrate
To exit ShareGate Migrate completely, you must right-click on the ShareGate icon in the system tray and select Exit from the menu.
Try exiting the app entirely and then restarting it.
Reset and backup ShareGate Migrate's app data (including the database)
This process will result in the loss of all your application data, including your connections, migration reports, and custom settings.
In some rare cases, it may be the only solution. If the solution does not work, you will be able to restore the data from a backup that you create during the process.
To reset and backup your app data, exit ShareGate Migrate completely (you must right-click on the ShareGate icon in the system tray and select Exit from the menu).
Locate the Sharegate folder in the local application data directory (commonly found under C:\Users\%username%\AppData\Local).
Rename the folder to Sharegate_Backup (Any other name will work).
Restart ShareGate Migrate. This will create a new app data folder with a fresh database automatically.
If it doesn't work, you can exit the app, delete the new Sharegate folder that was created, rename the Sharegate_backup folder to Sharegate, and restart ShareGate Migrate to restore your app data.
If you still face a database or post-installation issue
Our support team will be happy to assist you in resolving the issue. To get a faster resolution, please provide the following information:
Are you using the latest version of ShareGate Migrate?
What was the error message you received?
What have you tried from this article? More details are often better than not enough.