If you're experiencing technical issues with ShareGate or have questions, our technical support team is here to help.
Operating hours
Essentials and Pro subscribers | 7:00 a.m. to 6:00 p.m. (local time) | Monday to Friday |
Enterprise subscribers | 24 hours a day | 7 days a week |
*** Please note, L2 / L3 Support will be available Monday to Friday 8:00AM to 5:00PM Eastern Standard Time only.
Language
We offer support in both English and French.
Our ShareHelper AI can communicate in most languages.
Tip: Our ShareHelper AI has access to extensive information to assist you effectively. For optimal results, please specify the feature you're using and provide detailed information about your environment and scenario.
How to contact support
Click the messenger widget
in the bottom-right corner of our help center.In the widget, select Messages.
Select Send us a message.
Select Get technical support.
If it is your first time, you will need to enter a valid email address.
Ask your question, and our ShareHelper AI will attempt to provide an answer.
If you are not satisfied with the response, click Get more help to send your query to support.
Once an agent is assigned to your support request, you will receive a response via email ✉️.
Response Time
Our team will respond to Migrate Essentials and Pro subscribers within 24 hours on business days.
Enterprise subscribers can expect a faster response time with access to 24/7 support.
Check the status of your request
To verify the status of your requests, click the messenger widget 
at the bottom-right corner and select Tickets to review your conversations.
Contacting Sales
If you would like to modify your subscription, discuss a payment, or update your contact information, please contact our sales team.
Legacy SharePoint migration support
We provide migration support for all versions of SharePoint on-premises, although support may be limited for legacy products past the end of their Microsoft support lifetime (SharePoint Server 2003 and 2007). While we will try our best to support these legacy versions, migrations cannot be guaranteed as they occur in an unsupported Microsoft environment.