If you're experiencing technical issues with ShareGate or have questions, our technical support team is here to help.

Use the messenger widget in the bottom-right corner to contact our support team.

You can submit a support request anytime, and we will answer you during our business hours: 9:00 a.m. to 5:00 p.m. EST, Monday through Friday.

We offer support in both English and French.

Our team should be able to respond to your request within 24-48 hours on business days.

Please note that response time may be delayed during exceptionally high request volume, company events, or significant Canadian/US holidays.

If your request is urgent or time-sensitive, please mention it in the request form details.

To verify the status of your requests, click the messenger widget in the bottom-right corner to find your conversations.

The key to a faster resolution is providing as many details as possible. Include all relevant information about the issue you're experiencing.

If you want to modify your subscription, discuss a payment, or modify your contact information, contact our sales team.

We provide migration support for all versions of SharePoint on-premises, although support may be limited for legacy products past the end of their Microsoft support lifetime (SharePoint Server 2003 and 2007). While we will try our best to support these legacy versions, migrations cannot be guaranteed as they occur in an unsupported Microsoft environment.