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The certificate used to identify you as an admin was invalid and ShareGate Migrate was not able to successfully create a new one
The certificate used to identify you as an admin was invalid and ShareGate Migrate was not able to successfully create a new one
Updated this week

Symptoms

When trying to import from Google Drive, the following error is shown:

The certificate used to identify you as an admin was invalid and ShareGate Migrate was not able to successfully create a new one.

Error code

  • GD-012-231

  • Any error code ending in -231

Details

When you use the Import from Google Drive tool in administrator mode, we create a custom certificate that we use internally to identify you as an admin. This certificate has built-in security mesures that may render it invalid at anytime. When we detect that the certificate has become invalid, we automatically try to create a new one. If we are not able to create a new one, you will see the error message above.

Solution

To fix this issue follow the Setup part of the administrator mode documentation.

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