Symptoms

When trying to import from Google Drive, the following error is shown:

The request sent to the Google Drive API was not valid. If this error occurs frequently, please contact Sharegate support.

Error code

Any error code ending in -243

Details

The request sent to the Google Drive API was not valid. Here is what Google has to say on this error:

400: Bad Request
User error
- This can mean that a required field or parameter has not been provided, the value supplied is invalid, or the combination of provided fields is invalid.

This error can occur when trying to add a duplicate parent to a Drive item. It can also occur when trying to add a parent that would create a cycle in the directory graph

Solution

You should not retry the same request when receiving this error. If this happens often, please contact our fantastic support team, who will be happy to help.