You receive a workspace invitation email, and when you create your ShareGate account, you get an error stating your email is blocked or is not a business email address.

This issue commonly occurs when a user registers with a name that contains special characters, such as an underscore (_).

Avoid using special characters like an underscore when entering your name to create a ShareGate account.

If the problem persists after you retry, contact ShareGate's technical support with the email address associated with your invitation.