Symptom
You try to sign in to ShareGate Home or Protect, and you get one of the following error messages:
We didn’t recognize you for a second in this browser. Please try again.
Invalid challenge.
These errors occur when ShareGate Home’s CAPTCHA system (Google reCAPTCHA) fails to load correctly.
This often happens when something in your environment blocks requests to Google or removes hidden form fields used by the login page.
Details
ShareGate Home depends on Google reCAPTCHA to validate sign-in attempts. If your browser or device blocks required Google traffic or removes elements from the login form, ShareGate Home can’t complete the validation process.
Common causes include:
Privacy-focused browsers.
Browser extensions such as ad blockers, privacy tools, or script blockers.
VPNs or security tools blocking traffic to google.com.
Browser settings that block cookies from google.com.
Extensions that clean or modify hidden form fields.
There are a few troubleshooting steps you can take to solve this problem:
Refresh the login page
Some browser extensions temporarily remove hidden fields used for validation. Reloading the page may restore them.
Try another browser
If the issue does not repeat in a different browser, the problem is likely linked to browser-specific settings or extensions.
Disable extensions temporarily
Browser extensions are the most common cause. Try again after disabling:
Ad-blocking extensions
Privacy or script-blocking extensions
Cookie-blocking extensions
Security extensions that modify web forms
Try without your VPN or privacy tool
Some VPNs and privacy tools block access to Google domains. Disable them and try to sign in again.
Check if your browser blocks Google cookies
ShareGate Home requires cookies from google.com to complete CAPTCHA verification.
Allow cookies from google.com.
Try signing in again.
Try on another device or network
If the issue persists across all browsers on the same device, the block may be configured at the system or network level. If you can access ShareGate from another device or network, you might need to contact your IT admin to help you remove the restriction that blocks your connection.
When to contact support
If you still can’t sign in after completing these steps, contact us and include:
A screenshot of the error message.
The browsers you tested.
Whether you use VPNs, privacy extensions, or ad blockers.
Our team will be happy to help you further.