Symptoms
When attempting to save new entries in the report or to read old entries, ShareGate Migrate signals that the operation failed and gives the following message:
There was an error while trying to update the migration report. This may happen because the report file is corrupted.
Error code
IN-542-138
IN-543-138
IN-544-138
IN-545-138
Error codes ending with: -138
Details
This error normally happens because the database file where ShareGate Migrate stores all the migration reports is corrupted. The file can be found at this location: C:\Users\AppData\Local\Sharegate\Sharegate.Reporting.vdb5
Solution
If the corruption was simply with the operation that was in progress, retrying might resolve the issue. If the issue persist, here are the options:
If you don't need to preserve the migration reports for all the operations that you have performed in the past with ShareGate Migrate, you can close ShareGate Migrate, delete the file at " C:\Users\AppData\Local\Sharegate\Sharegate.Reporting.vdb5" and then reopen ShareGate Migrate.
If you do need to preserve the values, you can contact our technical support team and we will give you instructions to send us your reporting file. As a temporary solution to continue working with ShareGate Migrate while not losing your past migration reports, you can close ShareGate Migrate, rename the file at "C:\Users\AppData\Local\Sharegate\Sharegate.Reporting.vdb5" and then reopen the app.