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Not receiving ShareGate Protect notification emails
Not receiving ShareGate Protect notification emails
Updated over a month ago

ShareGate Protect can send Inactivity detection, External sharing review, and tag notification emails to your Microsoft 365 owners.

If your organization uses a greylisting service such as Mimecast to defend its users against spam, you may receive our emails later or not at all.

Details

Greylisting is a form of email defense that protects users against spam. Greylisting services often temporarily reject emails from unknown senders.

Solution

Ask your organization's IT team to add sharegate.com to their Safe Senders list and allowlist the domain for any greylisting or anti-spam services they use.

Please contact our technical support if you encounter any issues.

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